Live / Mobile
Before you load up your account wallet or tap into the lobby, these terms set out what applies to your use of q00 — covering account access, transactions through Touch 'n Go eWallet or DuitNow, and the rules that keep your records accurate. Read through once so your first session starts on clear ground.
These terms govern every interaction you have with q00 — from creating your account to completing a deposit via Touch 'n Go eWallet, DuitNow or FPX. By accessing the platform, you confirm that you have read, understood and accepted what is written here. Access to q00 and the availability of any feature depends on local law and is permitted only in eligible regions. If the law in your region does not allow this type of service, these terms do not grant you the right to access it. We may update these terms from time to time. When that happens, the revised version appears on this page with a new effective date. Continued use of your account after a revision means you accept the updated terms. If you do not agree to a change, close your account and stop using the service before the revision takes effect. Your transaction history — deposits, withdrawals, wallet movements — is logged in your account dashboard after login and serves as the record of your activity on q00. That log is the reference point for any query about your account balance or payment status.
Deposits and withdrawals processed through Touch 'n Go eWallet are recorded in your account transaction log.
DuitNow transfers are subject to the limits and verification steps shown in your account at the time of the transaction.
FPX payments follow the same account-level logging and are visible in your dashboard immediately after confirmation.
These terms apply specifically to your q00 account and the actions you take within it. They do not extend to third-party services you reach through your device, and they do not override the separate policies of payment providers like Touch 'n Go eWallet or DuitNow. Knowing the boundary helps you direct questions to the right place.
Covers login, account creation, session management and device access. Any issue with your account credentials or access status falls under these terms.
Applies to all deposits and withdrawals made through supported payment rails. Your account dashboard holds the authoritative record of each transaction.
Game titles, lobby layout and promotional displays on q00 are governed here. Content accuracy and availability may vary based on region and provider updates.
Payment providers, e-wallet operators and network services operate under their own terms. q00 is not responsible for decisions made by those providers on their own platforms.
These terms are not one-directional. You have practical options when it comes to your account data, transaction history and how we hold your information. If something in your account looks wrong — a name mismatch, an incorrect contact detail, a transaction you do not recognise — there is a clear path to raise it. Log in and go to your account settings to review what we hold. For corrections, use the account details section and follow the fields shown there. For a transaction you want to query, pull up the relevant record from your dashboard and contact support with the reference visible on that screen. We do not require you to explain why you want to review your own data, and we handle correction requests as quickly as the account system allows.
Your full transaction history — every Touch 'n Go eWallet deposit, DuitNow transfer and withdrawal — is in your account dashboard after login.
Update your name, contact number or linked payment method through the account settings page. Follow the verification steps shown there.
For any term you do not understand or a transaction you want explained, contact support with the specific account reference. We will respond through the channel you used.
You may close your account at any time by contacting support. Outstanding balances are handled according to the withdrawal steps shown in your account at the time of the request.
For questions about what these terms mean, how a specific clause affects your account, or to submit a formal correction request, use any of the contact paths below. Include your account reference and the specific term or transaction you are asking about so the right team handles it without delays.
Open the chat widget on any page after you log in. Use this for quick questions about your account status or a recent transaction reference.
For formal correction requests or written records of a terms query, email the support address shown in your account settings after login.
The current state of your account — transaction log, linked payment methods, active terms version — is shown in your account dashboard after login.
Your account data — login credentials, transaction records and linked payment details — is held securely and used only for operating the service. We do not sell or share your personal information with third parties outside of what is required to process a payment through Touch 'n Go eWallet, DuitNow or FPX. Cookie use on q00 is limited to session management and account authentication; the cookie settings available to you are shown in the preferences section of your account. If you want to know what data we hold, request a copy through the support channel in your account dashboard. For a change or deletion request, contact support with your account reference. Retention periods follow the requirements applicable in your region — exact durations depend on local law. Account security is your shared responsibility: use a strong, unique password and do not share your login with anyone else.
Account details and transaction records are stored to run the service and process payments. We do not use them for unrelated commercial purposes.
Cookies on q00 manage your session and keep your account authenticated. Your current cookie preferences are shown in the account settings panel.
Access to your account is protected by your login credentials. Keep your password private and notify support immediately if you suspect unauthorised access.
For data access, correction or deletion requests, reach the support team through the live chat or email path shown in your account dashboard after login.
If something in these terms is unclear, the answers below cover what most people ask first. For anything not addressed here, contact support with your account reference.
Yes. Every transaction on q00 — including Touch 'n Go eWallet deposits and DuitNow transfers — is covered by these terms. The record of each transaction is logged in your account dashboard. If you have a question about a specific deposit, pull up the reference from that log before contacting support.
The revised terms are published on this page with an updated effective date. Continuing to use your account after that date means you accept the changes. If you do not agree, stop using the service and contact support to close your account before the new version takes effect.
Log in and go to your account settings. The fields for your name, contact number and linked payment method are editable there. Follow the verification steps shown on that screen. For changes that the settings page does not allow directly, contact support with your account reference.
Access depends on local law and is available only where local law permits. If your region does not allow this type of service, these terms do not give you the right to access q00. Check what applies in your area before opening an account.
The current version of these terms — including the effective date — is always shown on this page. Your account dashboard also displays the terms version you accepted when your account was created. If those differ, the version on this page is the one currently in force.
Contact support through the live chat or email path shown in your account dashboard. Include your account reference and state that you are requesting a data copy. The support team will handle it through the same channel you used. Retention and access timelines depend on local law in your region.