q00 Privacy Policy: How We Handle Your Account Data
Your account data belongs to you. At q00, we keep your personal details, transaction records and payment activity — including Touch 'n Go eWallet and GrabPay deposits — in a clearly defined scope so you know exactly what we hold and why. This policy sets out how we collect, use and protect that data when you access q00 where local law and eligible regions permit.
Account data protection
Touch 'n Go eWallet records
Transaction log access
Data correction rights
POLICY SCOPE DETAILS
What This Policy Covers and How It Works
When you access q00, we collect the information needed to run your account — your login credentials, device identifiers, and the transaction records tied to your wallet activity. Payment data from Touch 'n Go eWallet and GrabPay is processed through the respective payment rails; we log the outcome of each deposit and withdrawal in your account history so your records stay intact. We do not sell your personal data to third parties for their own marketing purposes. Data is retained for as long as your account is active and for the period required under applicable laws in supported regions. We use industry-standard encryption to protect data in transit and at rest. Where data is shared — for example, with payment processors to complete a DuitNow or FPX transfer — it is shared only to the extent necessary to complete that specific transaction. If you close your account, we will retain records only for the duration required by applicable regulations. Availability of this service depends on local law and is accessible only where permitted in your region.
Touch 'n Go eWallet
Deposit and withdrawal records tied to your Touch 'n Go eWallet are logged in your account transaction history. We store payment reference data to support dispute resolution and account verification.
GrabPay
GrabPay transaction outcomes are recorded in your account wallet history. Reference data is retained as required for account integrity and any queries you raise through our support channel.
DuitNow & FPX
For DuitNow and FPX transfers, transaction reference numbers and timestamps are logged. This data supports any follow-up queries and is accessible from your account dashboard after login.
Account Credentials
Login details are stored in encrypted form. We do not store plaintext passwords. Device identifiers used during login are kept to support account security checks and to detect unusual access patterns.
INSIDE VS OUTSIDE POLICY
Where This Policy Applies
This policy covers data collected directly through q00 — your account registration details, login activity, transaction records and any communications you send to our support team. It does not extend to third-party services you reach from our platform, including payment provider apps, external websites linked from our pages, or services operated independently of q00. Understanding the boundary helps you know exactly who holds which part of your data.
Account Access
Data generated when you log in, update your profile or change account settings falls within this policy. This includes device identifiers and session activity recorded during your q00 session.
Transactions
Deposit and withdrawal records processed through Touch 'n Go eWallet, GrabPay, DuitNow and FPX are covered here. We log the reference, amount and timestamp; the payment provider holds its own record under its own policy.
Site Content
Your browsing activity within q00 — the pages you visit, the lobby sections you open, and how long you spend in each — is collected for site performance and account security. This data stays within q00's systems.
Third-Party Services
Payment apps, external links and any service not operated by q00 are outside this policy. Check the privacy terms of each third-party service directly; q00 has no control over how they handle your data.
YOUR ACCOUNT RIGHTS
Actions Available to You Under This Policy
You have practical options for managing your data at q00. To review the transaction records tied to your wallet, open your account dashboard after login — deposit and withdrawal history is listed there with timestamps and payment references. If you need to correct personal details such as your contact information or registered name, go to account settings and follow the update fields shown. For data queries that go beyond what the dashboard covers — such as requesting a summary of what we hold or asking about retention periods — contact our support team directly via the channel in your account. We aim to respond to data queries within a reasonable timeframe. If you believe any record is inaccurate, raise it through the support form so we can investigate with the relevant payment reference. Access to these rights depends on local law and the eligible region where your account is registered.
Review Your Records
Log into your account and open the transaction history section. Every deposit and withdrawal is listed with its payment reference, date and amount. Touch 'n Go eWallet and GrabPay records appear here alongside DuitNow and FPX entries.
Correct Account Details
Account settings lets you update your registered contact details. For changes that require identity verification, follow the steps shown in the form — the fields and documents required are listed there.
Raise a Data Query
Use the support contact path in your account to ask about data retention, request a summary of what we hold, or flag a record you believe is incorrect. Include the transaction reference for faster handling.
Request Account Closure
If you want your account closed, contact support through your account dashboard. We will confirm what records are retained after closure and for how long, in line with applicable regulations.
CONTACT FOR PRIVACY
How to Reach Us on Privacy Matters
For any question about this policy — your data rights, transaction records, or a request to correct your account details — reach out through the support routes below. Response times vary; include your account reference and the relevant transaction detail to help us handle your query accurately.
Account Dashboard Support
The fastest route for data queries is through the support form in your account dashboard. Log in, open the help section and submit your query with your account reference and any relevant payment reference number.
Email Support
Send data-related questions to the email address listed in your account contact section. Include your registered email, the nature of your request and any transaction references so the query can be matched to your record.
Live Chat
Live chat is available through your logged-in account for general data questions and quick clarifications. For formal data requests — corrections, summaries or closure — follow up in writing via email so there is a clear record.
DATA HANDLING STANDARDS
How We Protect and Manage Your Data
Data security at q00 rests on a few concrete practices. Transmission between your device and our servers uses SSL encryption, so your login and payment data is protected in transit. Stored data — including your account credentials and transaction history — is held in encrypted form. Cookies are used to maintain your session and to support account security checks; you can manage cookie preferences through your browser settings. We do not use cookies to track you across unrelated third-party sites. Data retention follows applicable regulations in supported regions: active accounts retain full history, and closed accounts retain only the records required by law. Contact for privacy matters goes through the support routes shown in your account. If you want to know what data we hold, request a correction or ask about deletion, use the support form after login and include your account reference.
Encryption in Transit
SSL encryption covers all data moving between your device and q00 — login, payment actions, and account updates. This applies whether you access q00 on mobile or desktop.
Cookies and Session Data
Cookies keep your session active and help detect unusual login activity. We do not use advertising cookies or track your activity outside q00. Browser settings let you manage cookie preferences at any time.
Data Retention
We keep your account records for as long as your account is active, plus any additional period required under applicable law in your region. After account closure, only the legally required records are retained.
Who to Contact
All privacy queries — data access, corrections, retention questions and closure requests — go through the support contact in your account dashboard. Include your account and transaction references for the fastest resolution.
PRIVACY FAQ
Common Questions About This Privacy Policy
Questions about your data rights and how q00 handles your information are answered below. If something is not covered here, contact support through your account dashboard.
What personal data does q00 collect when I create an account?
We collect your registration details — name, contact information and login credentials — along with device identifiers used during sign-in. Once you start transacting, deposit and withdrawal records tied to your payment method, such as Touch 'n Go eWallet or GrabPay, are added to your account history.
How can I see the transaction records q00 holds for me?
Log into your account and open the transaction history section. Every deposit and withdrawal is listed with its date, amount and payment reference. Records from Touch 'n Go eWallet, GrabPay, DuitNow and FPX all appear there after each transaction completes.
Does q00 share my data with third parties?
We share data only to complete a transaction — for example, passing a reference to a payment processor for a DuitNow or FPX transfer. We do not sell personal data to third parties for marketing. Each payment provider, such as Touch 'n Go eWallet, holds its own record under its own policy.
How do I correct personal details on my account?
Go to account settings after login and use the update fields shown there. Some changes require identity verification; the form lists the steps and documents needed. For corrections that go beyond what settings allows, contact support through your account dashboard with your account reference.
How long does q00 keep my data after I close my account?
After account closure, we retain only the records required by applicable regulations in your region. The retention period depends on local law. Contact support to ask about the specific retention period that applies to your account before you request closure.
Who do I contact if I think my data has been handled incorrectly?
Use the support form in your logged-in account dashboard. Include your account reference and the relevant transaction reference number. For formal written requests about data access, correction or deletion, follow up by email using the address listed in your account contact section.
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