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This page sets out how q00 operates its account policy, what your rights are under this framework, and where to reach us if something needs to be corrected or clarified. Access and eligibility depend on local law and are available where permitted in Malaysia.
Our policy governs the relationship between q00 and anyone who creates an account on this platform. It covers how we collect and hold account data, how transactions are recorded, and the steps we take to keep your information accurate. Every deposit and withdrawal made through Touch 'n Go eWallet, DuitNow, or FPX is logged against your account — those records are the basis of any query or dispute you raise with us. We do not share your account data with third parties outside of what is necessary to process a transaction or respond to a lawful request. The policy applies to the account you hold with us; it does not extend to third-party sites or services you may reach through links on our pages. Where local law in Malaysia sets out additional rights or obligations, those provisions apply alongside this policy. If there is a conflict between what is written here and what local law requires, local law takes precedence. We review this policy periodically; the current version is always the one shown on this page after you log in to your account dashboard.
Deposits and withdrawals via Touch 'n Go eWallet are recorded in your transaction history the moment they are processed. You can review the full log from your account dashboard at any time.
DuitNow transfers are tied to your registered account details. Each transaction entry shows the reference number, amount and status — check the records section in your account for the current state.
FPX transactions are logged with a bank reference that you can cross-check against your bank statement. If a record is missing or unclear, raise it through the support channel on this page.
Not every part of your experience with q00 falls under the same policy rules. Here is how we draw the lines between what this policy covers and what sits outside it.
Our policy covers the account you register and maintain with q00 — your login credentials, account details, wallet balance, and the transaction records tied to your profile. Any access question starts with your account settings.
All payment activity processed through Touch 'n Go eWallet, DuitNow, and FPX falls within our policy scope. Transaction records are kept on your account and can be reviewed or queried directly through support.
Game content supplied by PG Soft, Pragmatic Play, PlayStar, Habanero, and Spadegaming is governed partly by their own provider terms. Our policy covers how we present that content; the game mechanics themselves are the provider's responsibility.
Links or integrations that take you away from q00 — including external payment gateways or partner pages — are outside the scope of our policy. Check the terms of those services directly if you have a question about them.
You have practical options when it comes to your account data. If something looks wrong on your profile — a name, a registered contact, or a transaction entry — you can request a correction through our support channel. We will review the record, confirm what we hold, and update it where the request is valid. Raising a question does not require you to close your account or escalate formally; most corrections are handled through the standard support path. Your transaction history — every deposit and withdrawal logged against your Touch 'n Go eWallet, DuitNow, or FPX activity — is visible in your account dashboard after login. If you need a record for your own use, you can access it from there at any time. For anything that cannot be resolved through the dashboard, the support paths listed on this page are the right route.
Log in to your account dashboard to see the full transaction history tied to your profile. Deposits and withdrawals are listed in order, with status and reference details for each entry.
If your registered name, contact information, or account details are wrong, contact support with the correct information. We will verify the request and update the record accordingly.
Any question about how this policy applies to your account can be sent through the support channel. State your account reference and the specific detail you are querying for a faster response.
For issues that go beyond a simple correction — including transaction disputes or access problems — our support team handles these on a case-by-case basis. Use the live chat or email path shown in the support section below.
If you have a question about this policy, need to correct account information, or want to raise a transaction query, these are the routes to reach us. Include your account reference in any message to speed up the process.
Start a chat from your account dashboard for the fastest response on account and transaction queries. Available directly after you log in.
Send your policy question or correction request to our support address. Include your account reference and the specific detail you are raising so we can locate the record quickly.
Many queries — including transaction records and account detail reviews — can be handled directly from your account dashboard without contacting support. Check there first.
Security and accurate record-keeping sit at the centre of how q00 runs its accounts. Here is what we do and how to request changes if something needs updating.
We hold only the account information needed to operate your profile and process transactions through Touch 'n Go eWallet, DuitNow, and FPX. We do not sell or trade your data. The current state of your held information is visible in your account dashboard after login.
We use cookies to keep your session active and to remember account preferences. You can manage cookie settings through your browser. Disabling certain cookies may affect how parts of the account dashboard load.
Your account is protected by the login credentials you set. If you suspect unauthorised access, use the account recovery path on the login page immediately. Do not share your credentials with anyone.
We update this policy when our operations change. The version shown on this page is always current. To request a change to your held data or ask about a policy update, use the support contact paths listed in the section above.
Straightforward answers to the questions we get most often about how this policy works and what it means for your account.
We hold the registration details you provided, your login credentials, and a full log of your transaction activity — including every deposit and withdrawal processed through Touch 'n Go eWallet, DuitNow, or FPX. You can review most of this directly from your account dashboard.
Contact support through live chat or email with the correct details and your account reference. We will verify the request and update the record. Most corrections are straightforward and handled through the standard support path without needing to escalate.
The policy applies to all accounts registered with q00. Where local law in Malaysia sets out additional rights or obligations for account holders, those apply alongside what is written here. Availability depends on local law and eligible regions.
Check your account dashboard first — the transaction log shows the reference, amount, and status for each entry. If something still looks incorrect after checking, raise it through support with the transaction reference and we will look into the record on our end.
Our policy covers how we present game content in the lobby. The game mechanics supplied by studios like PG Soft, Pragmatic Play, PlayStar, Habanero, and Spadegaming are governed partly by their own provider terms. Check with support if you have a question about a specific game outcome.
The version shown on this page is always the current one. We do not email every update, so if you want to check for changes, visit this page directly. The current state of the policy is what applies to your account from the date it is shown here.