This page covers every money operation on your q00 account: adding funds, requesting withdrawals, and completing account verification. For Malaysia accounts, the payment options available are Touch 'n Go eWallet, DuitNow, and FPX — each one accessible directly from the cashier section after you log in. Head to your account dashboard and open the Cashier tab to find the deposit and withdrawal counters side by side. If you are new to q00, check the verification section first — a verified account processes withdrawal requests without friction. The payment history tab in your account shows every transaction with its reference number and status, so you always have a record on hand. Read the deposit steps before your first load, and check the withdrawal section when you are ready to move funds back to your wallet. Availability depends on local law and eligible regions.
After every deposit or withdrawal, your q00 account history and your wallet app both carry a record of the same transaction. Use the details below to match them up and confirm everything landed correctly.
Reference Number
Every transaction on q00 generates a unique reference number shown in your account history. Open your Touch 'n Go eWallet or DuitNow transaction log and compare it against this number to confirm the payment is the same one.
Status Labels
Your account history shows three status labels — Pending, Completed, and Failed. A Completed status means funds have moved. If you see Pending for longer than expected, note the reference number before contacting support.
Account History Tab
The History tab inside your q00 account dashboard lists every deposit and withdrawal in chronological order with amounts, methods, and timestamps. This is the record to screenshot if you need to raise a query with support.
Evidence to Keep
Save the confirmation screen or notification from your Touch 'n Go eWallet, DuitNow, or FPX transfer until the status in your q00 account shows Completed. That screenshot is the fastest way to resolve any mismatch.
ACCOUNT SAFEGUARDS
How We Protect Your q00 Transactions
Security on your q00 account runs across every layer — from the domain you land on to the wallet linked to your account. Here are the four checks that matter most to your funds and personal details.
Domain Check
Always access q00 through q00. Bookmark it directly after your first visit. We do not operate any mirror domains, and any site using a different address is not us — do not enter your credentials or payment details there.
Identity Verification
Account verification requires a valid identity document. This step is not a barrier — it is what keeps someone else from requesting a withdrawal in your name. A verified account also has a shorter path through withdrawal processing.
Wallet Ownership Match
The Touch 'n Go eWallet, DuitNow, or FPX account you use for deposits must belong to you. We do not accept third-party payment sources. This rule protects both your account balance and the integrity of the transaction record.
Support Path
If you spot an unfamiliar transaction or suspect unauthorised access, contact q00 support directly through the Help channel in your account dashboard. Have your reference number and account email ready when you reach out.
ADDING FUNDS
Deposit Into Your q00 Account
Loading your q00 account starts at the Cashier tab — you will find it in the main menu after you log in. We support Touch 'n Go eWallet, DuitNow, and FPX for Malaysia accounts. Each method follows the same basic path: pick your method, enter the amount, and confirm the transfer in your wallet or banking app. The minimum and maximum amounts for each method are shown on the deposit screen itself — we do not publish fixed figures here because they can vary by account tier and payment rail. Once the payment clears on the provider's end, your q00 balance updates and the transaction appears in your History tab with a Completed status. If your deposit screen shows a Pending status for longer than expected, keep the reference number from your wallet app — that is the detail support needs to locate the transaction quickly. Availability depends on local law and eligible regions.
Log In and Open Cashier
Sign in to your q00 account and navigate to the Cashier tab in the main account menu. The deposit counter is the first option shown.
Choose Your Payment Method
Select Touch 'n Go eWallet, DuitNow, or FPX from the payment method list. The screen shows the amount fields and any limits applicable to your account.
Enter Amount and Confirm
Key in the deposit amount and tap Confirm. You will be directed to your chosen wallet or FPX banking page to complete the transfer on that side.
Check Your Balance
Return to your q00 account after completing the payment. Your balance should reflect the deposit and your History tab will show the new entry with a reference number.
MOVING FUNDS OUT
Withdraw From Your q00 Balance
When you are ready to move funds back to your wallet, go to the Cashier tab and open the Withdrawal counter. The process runs through the same payment rails as deposits — Touch 'n Go eWallet, DuitNow, and FPX — so the method you used to load up is usually available for your withdrawal too. Your account needs to be verified before a withdrawal request can be processed; if verification is still pending, you will see a prompt to complete it before the withdrawal form unlocks. Enter the amount you want to withdraw and confirm the destination wallet or bank account details shown on screen. We do not publish processing timeframes here because they depend on the payment provider and the verification status of your account — the current estimated window is shown on the withdrawal confirmation screen at the time of your request. Once the withdrawal is approved, the amount is deducted from your q00 balance and a record appears in your History tab. Availability depends on local law and eligible regions.
Open the Withdrawal Counter
Log in, go to Cashier, and select Withdrawal. If your account is not yet verified, the form will prompt you to complete verification first.
Select Payout Method
Choose Touch 'n Go eWallet, DuitNow, or FPX. Confirm the destination details shown match the account registered to you.
Enter Amount and Submit
Key in the withdrawal amount. The confirmation screen shows the applicable processing window before you finalise the request.
Track the Status
Your History tab updates as the withdrawal moves through processing. Note the reference number in case you need to follow up with support.
VERIFY YOUR ACCOUNT
q00 Account Verification
Account verification on q00 is a one-time step that unlocks the full withdrawal flow and confirms that only you can move funds out. The documents needed are a government-issued photo ID and, in some cases, a selfie for identity matching. Upload them through the Verification section in your account settings — the form specifies which file formats and sizes are accepted. Once submitted, our review process checks the document against your registered account details. A verified account also means your wallet ownership check is on record, which removes a common friction point when withdrawals are processed. You only do this once; after approval the status in your account shows Verified and the withdrawal counter becomes fully accessible.
Open Verification in Settings
Go to Account Settings and select the Verification tab. The form lists the documents required and the accepted file formats.
Upload Your ID Document
Submit a clear photo or scan of your government-issued ID. Make sure the name matches the details on your q00 account registration.
Complete Any Additional Checks
Some accounts require a selfie or a secondary document. The form will prompt you if an extra step is needed.
Wait for Approval
After submission, your account status updates to Verified once the review is complete. You will see the change reflected in your account settings and the withdrawal counter will be fully unlocked.
PAYMENT METHODS
q00 Malaysia Payment Options
The payment methods below are available for Malaysia accounts on q00. Each one appears in your Cashier tab after login. Use only the account registered in your own name.
Touch 'n Go eWallet
Malaysia's widely used mobile wallet. Deposit and withdraw directly from your eWallet balance through the Cashier tab
DuitNow
Real-time bank transfer using your DuitNow-linked account. Available for both deposits and withdrawals on eligible Malaysia accounts.
FPX
Online banking transfer through FPX covers most Malaysia banks. Select your bank from the FPX gateway shown in the Cashier deposit screen.
BANKING FAQ
Common Questions About q00 Banking
Answers to the questions we hear most often about deposits, withdrawals and account verification on q00.
Which payment methods can I use to deposit on q00?
Malaysia accounts can deposit using Touch 'n Go eWallet, DuitNow, and FPX. All three options appear in your Cashier tab after login. Use only a payment account registered in your own name.
Why is my deposit showing as Pending?
A Pending status means the payment is still being confirmed on the provider's end. Keep the reference number from your Touch 'n Go eWallet, DuitNow, or FPX transaction and contact support through your account dashboard if the status does not update.
Do I need to verify my account before I can withdraw?
Yes. Account verification is required before the withdrawal counter becomes fully accessible. Go to Account Settings and complete the Verification steps — it is a one-time process that protects your funds.
Can I withdraw to a different wallet or bank than the one I deposited with?
The withdrawal destination must match the payment account registered to your q00 profile. Third-party accounts are not accepted. If you need to update your linked wallet or bank, contact support through the Help channel in your dashboard.
What should I do if a transaction does not appear in my account history?
Check your wallet or banking app first and locate the reference number for that transaction. Then open your q00 History tab and compare. If there is still a mismatch, bring the reference number to support — it is the fastest way to trace the transaction.
Are there minimum or maximum amounts for deposits and withdrawals?
The applicable limits for your account and chosen payment method are shown on the deposit and withdrawal screens at the time of your request. We do not publish fixed limits here as they can vary by account tier and payment rail.
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